Frequently Asked Questions
Everything you need to know about our natural hair care and your orders.
Are Afrocenchix products suitable for all hair types?
Our products are specifically formulated for curly, coily, and afro hair textures. We use natural, vegan-friendly ingredients that provide the deep moisture and strength required for these hair types.
Do you ship internationally?
Yes, we ship our natural hair care products worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
Are your products safe for children?
Absolutely. We pride ourselves on using safe, non-toxic, and naturally derived ingredients. Our Mild Care range is particularly popular for children and those with sensitive scalps.
What is your return policy?
We want you to love your hair! If you are not satisfied, you can return unopened and unused products within 14 days of receipt for a full refund. Please contact our support team to initiate the process.
Are your products vegan and cruelty-free?
Yes, all Afrocenchix products are 100% vegan and cruelty-free. We never test on animals and we do not use any animal-derived ingredients like beeswax or lanolin.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to follow your package's journey to your door.